Make room for a better clean.

Before the appointment

Send a room list, dimensions, photos and any fibre or care information you have. Mention older stains, previous treatment and known damage. Explain the route into the property, stairs and shared entrances, along with where equipment can be unloaded. These details help Appolo discuss a suitable approach and a clear scope.

Furniture and personal items

Clear small belongings and valuables from the areas being cleaned and the access route. Discuss larger pieces rather than assuming they are all moved. Appolo can consider light furniture where practical; heavy, delicate, antique or valuable pieces need separate arrangements. If furniture remains in place, confirm the floor area that will be accessible.

How long will the carpet take to dry?

Appolo gives a typical window of 4–8 hours for carpet drying. Fibre, room temperature, humidity and ventilation affect the actual time. A cool room with limited airflow may behave differently from a well-ventilated room in warm conditions. This is a planning estimate, not a promise that every carpet will be dry at a fixed hour.

Plan when the room returns to use

Explain moving dates, furniture deliveries and any room that needs to remain accessible. Discuss suitable ventilation and follow the advice given after the clean. Ask before returning furniture or resuming normal use. A sofa's fabric and filling or a rug's backing may need different drying guidance, so the carpet estimate should not be applied to every item.

What if a mark is still visible?

Cleaning removes soiling but does not restore worn fibres or reverse every colour change. A traffic lane may include wear as well as dirt, and a spill can permanently alter dyes. If you are concerned about a remaining mark, discuss it with Appolo rather than repeatedly applying household products without advice.

Keep the carpet cared for between visits

Follow the carpet manufacturer's care instructions where available. Regular vacuuming and entrance mats help manage everyday soil. For a spill, seek advice suited to the fibre and substance instead of relying on a generic treatment for every material. When enquiring, include the stain history so the next assessment starts with accurate information.

Useful next steps