A cleaner handover, with time to dry.

List what needs cleaning

Include carpeted rooms, stairs and landings, with approximate dimensions or photographs. Rugs and upholstered furniture should be listed separately. Carpet cleaning is not automatically a complete end-of-tenancy clean covering kitchens, bathrooms or every furnishing; ask for the work you actually need rather than assuming it is all included.

Plan around removals and furniture

Tell Appolo when furniture is being removed and when the property becomes accessible. Clear small belongings and valuables from the cleaning route. If the property stays furnished, discuss which light items can be moved where practical and which heavy or delicate pieces remain. The accessible floor area should be understood before the quote is agreed.

Make key arrangements clear

Identify who is booking, who can let the team in and how keys are collected or returned. Share any communal-door or building-entry requirements before the appointment. If a letting agent or another contact provides access, confirm the arrangement with them. A postcode alone does not explain the route into an upstairs flat.

Leave a drying window

Appolo gives a typical carpet drying window of 4–8 hours, with fibre, temperature, humidity and ventilation affecting the actual time. Explain the checkout or move-in deadline early. A clean should not be timed so tightly that wet carpets conflict with furniture deliveries or the next occupants arriving. Follow the advice given for the material and conditions.

Set realistic expectations for old marks

Photograph existing stains and damage, and say what products have already been applied. Cleaning can improve soiling and many marks, but worn pile, colour loss and physical damage may remain. Appolo can discuss suitable treatment; it cannot promise that every stain will disappear or guarantee a landlord's deposit decision.

Send a useful handover enquiry

Provide the postcode, room list, approximate sizes, condition photos, furniture status, key arrangements and the date the property must be usable. If you also need a sofa or hard floor cleaned, describe it separately. The service and availability are confirmed directly rather than automatically booked by sending the form.

Useful next steps